Business Process Outsourcing

Trained industry experts provide first class outsourcing and shared service center services 24/7


An intelligent KPO for all your freight documentation requirements

Our Business Process Outsourcing (BPO) Services offer the following distinct advantages

Trained industry specialists: Our workforce consists of highly trained staff with profound industry knowledge. They can assess situations properly and are therefore able to independently support your decision making process. This way you get access to qualified personnel while being able to benefit from labor arbitrage and scale effects at the same time.  


Workflow Management Tools: We are using modern workflow management tools that track and measure each and every task performed in our BPO organization. This way your staff is informed continuously and in real time about the work progress and can co-operate with our BPO organization like with a colleague or assistant sitting immediately next to them. Consequently, your staff can focus all their energy on high value adding tasks while being assisted by our BPO staff with lower value and administrative tasks (like for example order processing or billing).

Automation tools: Our BPO team possesses latest information technology and automation tools. Examples in this context are Electronic Document Management, Robotic Software and Optical Character Recognition. These tools improve collaboration, reduce costs and improve data quality at the same time. Our profound know-how to use these types of tools can potentially also help you to implement such tools faster in your own organization.

Service Catalogue

End-to-End Customer Service
  • Booking confirmation and follow-up with origin agent
  • Checking rates as per quote
  • Check & approve HBL/MBL
  • Preparation of commercial invoice & Packing list
  • Destination Bill of Lading preparation
  • Tracking shipments
  • Sending Arrival Notice
  • Empty return chase up
  • Billing of Lading preparation
  • Purchase Order entries
  • Customs Invoice entries
  • Shipment booking/registration
  • AWB preparation
  • HBL preparation
  • Arrival Notice
  • Cartage Advice
  • Sea Cargo/Manifest filing
  • Invoicing
  • Vendor Invoice booking
  • Receipt entries
  • Payment entries
  • Account Reconciliation
  • Payables and receivables accounting
  • General accounting
  • Management reporting
Warehousing and Distribution Activities
  • Inward & Outward entries
  • Put-Away
  • GATE pass
  • Pick list/Packing
  • LR/POD
  • Delivery order
Other Services
  • Shipment tracking
  • Tracking status updates
  • Master Data Maintenance
  • Audits (e.g. duplicate payment audit)
  • MIS reports
  • RFQ
  • Tariff update/maintenance

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